We can only offer you replacements at no additional cost if it falls under the below criteria: Items are faulty – damaged/broken or soiled upon arrival. Parcels are lost in transit. If you bought from Musicwaker and received your packages within 30 days, we can offer you a refund or exchange, in other words, we will not arrange returns for orders over 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should be original-packed. To complete your return, we require a receipt or proof of purchase. Customers are advised to carefully enter the correct addresses. Otherwise, the package will not be delivered. If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Overseas Warehouse Shipping Address:
- 677 Shady Pl, Diamond Bar, CA 91765
- Jim +1 (626) 346-4380
1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Notes: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours. We do not accept returns or refunds if customer changes their mind after receiving their order(s). If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Can I cancel my order(s)?
Yes. Cancellations must be made within 24 hours of order placement. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake. If you have other concerns, please contact our Customer Service via email (firstname.lastname@example.org)
If you’ve done all of these and still have not received your refund yet, please contact us for support.